Tag: Facebook

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Data Driven Channels Europe Global Insight UK

6 crucial customer service metrics you can’t afford to ignore

customer service metrics

How often do you monitor data relevant to your customer service? Do you know how good your customer service metrics are . . . have you measured them? How well do your teams perform when it comes to customer care – keeping them happy, dealing with complaints, upselling, cross-selling, responding quickly to their enquiries? Are your employees pulling their weight and helping to retain your precious customers? Rafferty Gifford shows how you can track their performance.

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Data Driven Channels Global Insight

Weapon of mass influence – the social media effect on CX

social media effect

Thanks to the ever-evolving social media effect, the customer now has a voice; an opportunity to verbalise and thus influence the customer experience. But Professor Steven van Belleghem says social media wield far more heft than mere comment on company performance. Here, he discusses the potentially sinister side of influence.

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Global Insight Strategy and Management

Content marketing upskill: explore these successful blogging strategies

blogging strategies

Make sure your blogging strategies are promoting your website and pushing visitors your way. Don’t waste time and energy writing posts that don’t engage – check out the infographic that talks you through the state of the blog industry, from creation to the way forward. Josh Wardini uses the insight to show how to boost your blog’s performance.

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Best practice Data Driven Channels Europe Global UK

#NoFilter along the red carpet: should live events embrace a social media switch-off?

social media switch-off

How many times have you sat behind someone at a major event whose mobile phone is aloft, masking your view, streaming the content to an absent audience? Live events – such as conferences, fashion shows and concerts – should ideally be a mix of physical and digital experiences, says Hannah Farrell – hugely aware of the value of social media for events promotion. But how would brands and events organisers balance the wider and welcome sharing of their content with a sympathetic social media switch-off for real-world events’ ticket-holders? It’s not a quandary, if applied in the right way…

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CRM Data Driven Channels Global Insight

Loyalty beyond limits: why incentivising customer behaviour is vital

data gathering, incentivising customer behaviour

Technology is only valuable if you combine knowledge of what you want it to achieve with the ability to interpret what it tells you. So says William Roberts, discussing whether CMOs aiming to bridge the Digital Divide should be optimising data and incentivising customer behaviour by aligning customer understanding with tech strategy.

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Best practice Data Driven Channels Europe Global UK

A successful social media future . . . and why it’s time to give up predicting marketing trends in 2018

Snapchat marketing strategy, successful social media

Are you aiming to deploy a successful social media strategy next year? As 2017 draws to a close, social media expert Luan Wise shares her marketing checklist for 2018 and reasons why it’s futile to focus on future trends.

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Global Insight Strategy and Management

Better measurement and attribution ‘key to the future’ of influencer marketing

influencer marketing

Rakuten Marketing research has found that UK marketers are willing to pay large sums to social stars and ‘influencers’ – but 86% of marketers admit they aren’t entirely sure how the fees are calculated and 38% don’t know if that layout is actually driving sales. Despite this, spend on influencer marketing is on the rise. James Collins studies the stats behind this latest trend in celebrity marketing and tots up the value.

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Data Driven Channels Global Insight

Safety in numbers: proving and evaluating social media ROI

employee advocacy

Social media has been one of the defining elements of our new generation. There’s no denying its power: we’ve seen nearly every aspect of our lives altered, from something as simple as staying connected to old friends, to affecting election results. But marketers remain unclear how to prove the business worth of social – and how to track social media ROI. Here’s how to dig into the data and keep tabs on it all . . .

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Best practice Data Driven Channels Global

Have a merry social media Christmas: 12 tips for holiday marketing

In the run-up to the busy festive season, how can savvy social marketers outshine their competitors, get their cash tills ringing heartily and therefore enjoy a very merry social media Christmas? Rafferty Gifford has some ideas and examples of social strategies that can work:

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Data Driven Channels Global Insight Mobile

In the palm of your hand: real-time examples of mobile traffic usage

mobile traffic usage

Many consumers use their smartphones to shop, so it makes sense for marketers to know where all that traffic is going and where to concentrate their mobile marketing efforts. Measure mobile traffic usage in real time, says Karthik Reddy, monitor the constantly changing statistics of companies that do business through mobile data – such as the amount of Google searches worldwide on mobile devices; the amount of WhatsApp messages sent; the amount of products purchased on mobile devices from Amazon marketplace sellers. Check out the ever-changing infographic, here:

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