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Ageing UK: Experian reveals insight into modern British pensioner

Retirees look to market towns and larger villages for a quiet but more cosmopolitan life.

As the ageing population rapidly increases in the UK, new and divergent groups of retirees are emerging, displaying a range of new traits such as wider internet adoption and changing property preferences, according to the latest analysis from Experian’s new Mosaic people classification. This trend will have a wide impact on a range of services, on the high street, the housing market and local authority planning.

Research has highlighted the growth of two new groups of older people – Village Retirement and Diamond Days, who have grown apart from the two more classic groups of Senior Security and Vintage Value. Recent figures from the ONS have highlighted the growth in the older population of the UK, showing that one in six people (16.4 per cent) in England and Wales was aged 65+ in 2011, with the number of over 90s growing from 340,000 in 2001 to 430,000 in 2011 – findings that emphasise the increasing diversity of elderly lifestyle and experience in the UK.

Rise of the Senior Market Town Retirees

Characterised mainly by the Mosaic Type Village Retirement,  Experian has identified a group of people dubbed Smarties:  traditionally couples and singles aged 65-plus, who have chosen to move to market towns for retirement. They now live in village locations, within thriving communities that are large enough to give them access to the local amenities they require for their everyday living and social needs. Characteristics of this group include:

  • Good health, higher pensions and savings, and more active than most pensioners of a similar age
  • Having been well-educated and enjoying long careers in higher managerial and professional positions, Village Retirement are comfortably-off with no outstanding mortgage and average household incomes of up to £29,000
  • High consumption of goods and services compared to their less-affluent peers
  • Prefer to shop in more upmarket supermarkets that prioritise provenance and quality over price
  • There are around 800,000 people within this this group living in the UK
  • Have downsized from family homes to spacious three or four bedroom properties
  • More likely to own a computer for internet access compared to other people of similar age

Top 10 towns for Village Retirement

  • Evesham
  • Dorchester
  • Yeovil
  • Cirencester
  • Kendal
  • Salisbury
  • Banbury
  • Bury St Edmunds
  • Stratford-upon-Avon
  • Bangor (Gwynedd)

Nigel Wilson, managing director of Consumer Insights & Targeting at Experian Marketing Services, UK&I, said: “Smarties – made up largely of our group Village Retirement – are a distinct type that are part of a rising trend of better-off retirees who, instead of staying in the family home or moving to the coast as they might have done in the past, are downsizing, freeing up assets and starting new lives in attractive towns and small cities across the UK.

”These types have a distinct set of needs with regard to a wide range of issues – downsizing house size and shopping for different groceries, normally from higher end convenient supermarkets that use smaller ‘local’ stores, being two examples. Preferences held by these groups will shape the areas in which they settle, with the desire to downsize likely to impact younger groups moving up the property ladder, and shopping preferences shaping the local high street.”

Older, happier, more comfortable

The second new type identified by Experian is Diamond Days: retirees who have stepped down from high earning roles to enjoy a comfortable retirement in large, mortgage-free houses that were once home to their families. Other key features of this group include:

  • Affluent, older retired couples, no longer financially responsible for younger generations
  • High disposable income, desirable four or five bedroom homes, travel widely and clustered in the South East of England
  • A smaller group; there are around 520,000 people within this type in the UK More likely to use a tablet compared to others of a similar age

Top 10 towns for Diamond Days

  • Epsom
  • Maidenhead
  • Guildford
  • High Wycombe
  • Farnham
  • Woking
  • Redhill
  • St Albans
  • Camberley
  • Orpington

Decline of the ‘average’ British pensioner – a snapshot of elderly diversity A further two types have grown out of larger groups identified by Experian that coincide more closely with previous views of the older population. Broadly, these groups are split between those who have retired with a reasonable nest egg and a pension to rely on, to those whose finances may be more strained:

Senior Security:

  • Senior Security are elderly singles and couples who are still living independently in comfortable homes that they own, and have often chosen to retire to the seaside
  • Considerable equity in property – many own their homes outright and have chosen to remain in family homes after the children have left
  • Top locations include: Bournemouth (Boscombe), Eastbourne, Hempstead Valley, Worthing and Bognor Regis

Vintage Value:

  • Elderly people who mostly live alone, either in social or private housing, often built with the elderly in mind
  •  Levels of independence vary, but with health needs growing and incomes declining, many requiring an increasing amount of support
  • Top locations include: Sunderland, Chester-le-Street, Washington, Motherwell and Merthyr Tydfil

Wilson added: “Our research has found that these emerging groups within the older age bracket have distinct tastes and needs in terms of housing and product preferences which stand apart from previously held generalisations regarding older groups within the UK. As the older population of this country increases it will become more important than ever before for organisations that want to reach this age bracket – be they retailers or local councils – to understand them and ensure that they are seen not as one identical group, but as a section of the population with a broad range of varied interests and lifestyles.”

Experian unveiled a new version of Mosaic in April 2014, which offers new insight into demographic shifts in the population of the UK. Modelled using the latest Census data, Mosaic offers insight into households, living patterns and the shape of UK cities.

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ad:tech London

Join the event for modern marketing & media 21-22 October 2014

Register HERE

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Digital Publishing Innovation Summit

London, UK – venue to be confirmed. Wednesday October 22 and Thursday 23rd. The summit will explore various topics from the future of digital publishing to mobile strategy, audience development and more – through keynote presentations, interactive breakout sessions and open-ended discussions.

Presentation topics include:

  • Executing a Digital Transformation, Time Out
  • Experimenting with Digital Business Models, Bloomsbury
  • Digital Product Strategy, The Economist
  • Digital Edition Marketing, Future PLC
  • Cross Platform Publishing, BBC

Find out more, here.

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DMA 2014

Your 360° view of data-driven marketing awaits…

Enjoy a week-long celebration of the art and science – of the possible and the practical. We’ll share ideas, innovations and case studies presented by over 200 global marketing leaders from some of the world’s top brands.

Register HERE

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Tribute to the late James Thornton

International marketer James Thornton died at the weekend. A memorial service is to be held today in Taguig City, Philippines.james-thornton-web1

James was held in high esteem by global marketers and will be missed.

He wrote for DMI magazine many times and, more latterly, the Global Marketing Alliance. As a mark of respect, and to recall his words of wisdom, here is the link to a recent post, when he shared his knowledge of successfully going global – here.

On a personal note, I always enjoyed his ‘old school’ good manners and twinkling smile. Alongside this gracious charm, he was keenly aware of how to pull off a cracking deal and he put this flair for business to good use over many years, on an international scale.

Although apparently an archetypal Englishman, he truly preferred sunnier climes – he once told me that the first time he got on a plane to the Far East, he felt he was going home.

Home, you are. RIP James.

Our thoughts are with his family and friends.

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How can brands use video for social good?

Luke Mitchell (pictured), of youth insights consulting business Voxburner – which is running Youth Marketing Strategy in New York on Thursday June 12 – looks at luke-mitchell-b+whow the British Red Cross charity harnessed YouTube for greater good and shares their tips on using video to engage the youth market.

Since 2010, the British Red Cross has been running an ongoing behaviour change campaign aimed at teaching young people first aid skills. Things are going pretty well.

The campaign’s objective is to increase the number of young people who are confident, willing and able to help in a first aid emergency. It targets young people aged between 13 and 24 because, says campaigns manager Paul Donnelly: “We we have an ambition to build a generation of life-savers.”

The work was born out of the Red Cross’s corporate strategy which states they will increase the resilience of the UK population and make first aid easy to learn and easy to use.

What did the campaign look like?

Aware it might struggle to engage young people directly, the Red Cross decided to find influential YouTube vloggers who would be willing to talk about first aid to their audience. It looked for vloggers who had large natural fan bases within its target youth demographic, guaranteeing that they would reach their audience and minimise wastage.

“The vloggers are the messengers who carry the first aid learning to their audience and deliver it in their individual style,” says Donnelly, “which is often quirky with a bit of a twist. It’s entertainment but with an educational message. We did put advertising money behind some of the videos where we wanted to increase target particular interests or groups, but advertising costs were kept at a minimum.”

The British Red Cross researched issues that are relevant to young people and used them as the hook to talk about first aid. For example, when talking about putting someone in the recovery position, they talk about being unconscious as a result of alcohol. “Because we know that people aren’t going to want to watch a first aid film, we aim to make the subject matter – and the style – more relevant and engaging to the audience.” Vloggers went away and created their own videos according to a brief, for example this ‘Fireworks Fail’ bonfire night safety tips video.

What did the campaign achieve?

Donnelly used videos and issues to generate PR hooks in mainstream media. A very successful example was activity conducted on the subject of swallowing a harmful substance. “We used self-harm as the vehicle to talk about intentional self-poisoning and the subsequent first aid. We took National Health Service data to create a PR hook that we could use beyond the sphere of YouTube and this generated widespread coverage in mainstream media, including coverage on the UK’s Radio 1, Sky News, ITN, Daybreak morning TV show and BBC news.”

Collectively, the films have been viewed more than 7.5 million times, to date. They’ve achieved strong levels of engagement, between 2.4% and 6.4%. What’s more, engagement has allowed British Red Cross to respond to people’s questions or to correct misinformation in real time.

“This strategy has proven hugely successful,” says Donnelly. “First aid is an incredibly difficult subject to get the general public interested and engaged in, let alone young people. It has a reputation for being old-fashioned and is often associated with health and safety. We wanted to drag it into the 21st century and give it a makeover.”

But it’s not just about the big numbers. Demonstrating impact and changing behaviour is British Red Cross’s main priority. “Our campaigning work aims to achieve a wider benefit to society. And we’ve taken research and evaluation incredibly seriously. This has included evaluating whether the films have shifted key metrics including confidence and willingness to respond in a first aid emergency as well as whether people have taken up the first aid learning.

“All the films have significantly increased these measures, but as an example the film featuring how to treat a bleed from a knife wound increased confidence from 20% to 80% when rated on a scale of 1-10.”

The campaign won a major award in the UK, the Chartered Institute of Marketing’s third sector campaign of the year award, and was also chosen out of all of the winners on the night to win the chairman’s award: a recognition that marketing isn’t just about making a profit there is a wider benefit to society.

What can brands learn?

  • Recognise your perception among young people and don’t be too proud to allow influencers to carry your message
  • Give YouTubers the creative freedom to work out what their audience will respond to and don’t expect them to compromise their principles or style
  • Leverage the media’s interest in YouTube celebrities to gain mainstream PR wins for your campaign.

Voxburner is running Youth Marketing Strategy in New York on June 12, bringing together the top thought-leaders, brands and agencies driving today’s fast-moving world of youth marketing and communications. Speakers include Spotify, MTV, Facebook / Instagram, TUI Travel, Tumblr, Mixcloud, Group Y, Econsultancy and more. For 10% off the registration fee, use discount code GMA10 when registering your place.

Luke Mitchell is head of Insight at Voxburner.

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DHL relocates giraffe to its new home in Israel

It’s not just post and parcels that DHL Global is good at, as a 16-month-old male giraffe called Jengo (pictured) can verify.

He was safely transported more than 3,000km to a new home, thanks to DHL Global Forwarding, which assisted in the relocation from Liege, Belgium,Giraffe to the Ramat Gan Safari in Tel Aviv, Israel.

Jengo was moved via DHL’s international cargo network and arrived safe and healthy in Tel Aviv on Thursday May 22. He will join his respective new herd at the Zoological Center Tel Aviv for a breeding program.

Rafi Rozalis, CEO DHL Global Forwarding Israel, said: “We are committed to supporting conservation and environmental causes around the world. Jengo’s journey is a further opportunity for this and we are glad to have helped Ramat Gan Safari in their mission. Having in mind the requirements for transporting the tallest terrestrial animal on earth, it also gives us the chance to show that we can handle even the most unusual cargo transport.”

In co-operation with Ramat Gan Safari, DHL used a special crate (pictured)  for the transportation of Jengo. The giraffe was flown on a Boeing 747-400 cargo aircraft operated by the Israeli airline El Al and was accompanied by a team of animal keepers and veterinary physicians to secure health and safety at all times. Besides the safety team, the aircraft also took along a daily amount of food supply, weighing approximately 100 kilograms.dhl-giraffentransport

Jengo will join a herd of seven giraffes for a breeding program at Ramat Gan Safari. Giraffes are classified as ‘Least Concern’ by the International Union for Conservation of Nature, although some subspecies are classified as endangered. The Ramat Gan Safari takes care of the largest collection of wildlife in the Middle East. Besides the safari area, visitors have also access to a modern outdoor zoo.

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Testing begins on customer insight tool

Business Intelligence specialist IT Performs (ITP) is looking for digital marketing teams to take part in trials for a new customer insight tool which can predict the lifetime value of customers.

In association with SAP’s Co-innovation Lab and HANA Partner Engineering teams, IT Performs will be starting beta-tests for Kairos, a breakthrough Customer Value Analytics Platform this summer.

Designed specifically for marketers looking to enhance and evaluate their digital strategies, the cloud-based software will collect and automatically analyse multiple sources of customer-related data, in real time. By predicting the lifetime value of each customer, Kairos offers unprecedented genuine insight into customer behaviour that will help clients understand their customers’ needs so they can offer more relevant products and services, making them more competitive and profitable.

Glen Westlake (pictured), co-creator of Kairos, said: “Using Kairos, our clients will get a simple analytics platform to help track customer value over time using best practice profit and loyalty models. These can be used to influence the focus and level of investments into marketing and customer service and predict the impact on different customer segments. Kairos guides the most appropriate customer retention and acquisition actions necessary to meet customer needs and deliver efficient corporate results.”Glen Westlake CEO IT Performs (WEB)

Combining ITP’s expertise in Customer Lifetime Value (CLV), gained from working with the Telecoms industry over several years, with the advanced capabilities of SAP’s in memory database (HANA), Kairos simplifies this complex data science task by providing pre-built; data extractors (APIs), predictive models and visual analytics, to deliver a simple and easy to use solution to measure and track CLV.

Companies wishing to sign up for the beta program can contact UK-based IT Performs on: 0845 868 5692.

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Mobile Vs Responsive – Which is right for your business?

Max Sutcliffe, Web Designer at Atelier Studios, talks through the various mobile solutions available for businesses to capture the growing portion of mobile traffic.

max

Did you know, mobile traffic accounted for 30% of all web traffic in 2012, a figure that is expected to rise to 50% in 2014*. What’s more, 40% of people admitted that they had abandoned a site before because it wasn’t mobile optimised**. With this increase in mobile devices being used for browsing, websites are constantly being downloaded on-the-go. In line with this, businesses that want their slice of the mobile market need to make sure that their websites look great and are easy to use for mobile users. This is achievable through the use of either a mobile site or a mobile responsive site.

Which is which?

A responsive site responds and adapts to devices with smaller screens. The HTML structure, content and images remain as they are on the desktop site but the elements on the page resize to fit on the smaller screen giving a better experience for mobile users. Mobile responsive sites use the same core code as the desktop website so aren’t optimised to load fast over 3G / data networks. Mobile responsive sites are generally a more cost effective option but can be limited in functionality.

A mobile site can be tailored specially for mobile users taking advantage of different templates, content and bespoke functionality optimised for mobile devices. Mobile sites are usually recommended for larger sites that have complex functionality that would other wise be difficult to replicate in a responsive site but do cost more. Mobile sites use code optimised for mobile devices so will load faster and generally provide a better experience.

So which is right for my business?

The first step is to find out how much of your current website traffic is coming from mobile, which can inform how much you should invest in a mobile solution. Mobile responsive sites can usually be included as an extra option to your existing website and they generally suit companies working with a smaller budget who don’t need have bespoke functionality. However, for those with a significant portion of mobile web traffic, higher budgets, bespoke functionality and large amounts of content a mobile website would be the best solution. There is unarguably a place in the market for both mobile responsive sites and mobile sites. The key is to segment your web traffic and work out which solution is a better fit for your customers.

For more information, check out Max’s latest seminar video here 

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Going Social – What You Need To Know

Social media strategy is a crucial part of any successful business plan. With the recent market predictions stressing the importance of social media presence for businesses, it’s more important than ever to invest your time and money into marketing your company on social media.

social media

 

Social media strategy is a crucial part of any successful business plan. With the recent market predictions stressing the importance of social media presence for businesses, it’s more important than ever to invest your time and money into marketing your company on social media.

Statistics from Social Media Examiner shows that;

  • 93% of B2B marketers use social media to market their business
  • 85% of marketers reported that the number one benefit of social marketing is that it generates more business exposure
  • 74% of marketers reported that social marketing has increased their site traffic.

Being followed on key social media platforms like Twitter, LinkedIn, Google +, Pinterest, Facebook and Instagram is an incredibly strong signal of online affinity for your business. These prospects are showing an active interest in your business and are asking to hear more from you.

Let’s take a look the most popular social media platforms and how they can help you with marketing your business.

Twitter

Twitter is a powerful tool for not only marketing and promoting your business, but also engaging and connecting with the audience and attendees in real time. According to Social Media Today, Twitter’s growth remains steady. Last September Twitter announced a figure of 15m users in the UK. What’s more, Twitter claims that the majority of its users are active on mobile devices. So if you’re planning to use Twitter for a large part of your social strategy, be sure to have a mobile responsive website.

Facebook

There are more than 31 million people using Facebook every day. This platform is more than just a way to stay connected to friends and family, it is a primary part of the marketing toolbox.

Facebook allows your business to be available to people on a trusted, popular platform, where prospects can see “real” people interacting with you and your business. According to the latest statistics, Facebook growth has come to an end. Comscore has recently reported a 1.5 million drop in users compared to last year’s.

The largest demographic remains the 25-34 year old so if your customers fall into this age bracket, stay active on Facebook and keep engaging with your viewers. Similarly to Twitter, most Facebook users are mobile only so ensuring your website is mobile responsive is vital.

LinkedIn

LinkedIn is is a leading social networking site for professionals. The focus is on education, work, companies and professional interest. It allows you and your business to engage in professional conversations, add product and company recommendations to show credibility and give a voice to your products through showcase pages and company updates.

In April 2014 the product and services pages were replaced with Showcase Pages, allowing you to extend your company page presence by creating a dedicated page for prominent products and services. A Showcase Page should be used for building long-term relationships with members who want to follow specific aspects of your business, and not for short-term marketing campaigns.

Instagram and Pinterest

Finally, we have two image based platforms that seem to be the biggest growers: Instagram and Pinterest. According to Social Media Today, “Pinterest is very much the platform of the hour, with huge growth and a lot of innovation happening during the past year. The last time we had UK user stats they were tiny, at around 200,000 users – these figures date from late 2011/early 2012. Recent data puts the number at over two million, at July 2013. Still not huge compared to the Big Three, but if your organisation is right for Pinterest then that’s more than made up for by the levels of sharing and direct sales that the site is driving”. The runner up is Instagram showing an increase in global users of 15% in just two months.

Developing your Social Media Strategy

There are various ways to choose the best social media platform for you business. You can check your competitors, see what social media they are doing and improve on it. Another way of doing it, is to set up all described social media accounts and monitor the engagement in Google Analytics. You can create a Channel Group in your Analytics to analyze the collective performance. Set a trial period of 6 months, study the traffic and engagement level and decide which social media platforms work best and which are not worth your time and focus.