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Digital strategies: senior marketers – you’re being way too optimistic!

Research by Acquia has exposed a huge gap between digital strategies and their execution, with senior marketers in large organisations being blindly optimistic and setting unrealistic expectations for their company’s digital ability. But Sylvia Jensen believes it’s not just a lack of skills or budget holding large organisations back, it’s also not having the right technology in place. She says brands need to be embedding digital within the culture of the business, rather than viewing it simply as a ‘tool’.

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E-commerce conversions and device use – where are your customers coming from?

Are you analysing where e-commerce transactions are taking place and what devices your customers use most? Patrick O’Doherty has been examining information about conversions and device use and here reveals some trends and takeaways.

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The tailored website: how to keep your online customers coming back again and again

If a website takes ages to load and seems confusing to navigate around, the chances are visitors will sigh heavily and go find another website; their potential purchase lost. So, if it is obvious that a poor shopping experience costs online customers, why are so many websites still rubbish? It makes sense to keep visitors to your site happy and especially to ensure they return repeatedly – Yaron Morgenstern shows how valuable it is to create a slick, user-friendly experience.

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What motivates global shoppers can make or break marketing campaigns

Intriguing differences among global shoppers have been revealed in the iVend Retail’s 2018 Global Path to Purchase Report. Mia Farber examines the insights and shows that by varying your marketing strategies to suit your audience, you can significantly increase revenues and build customer loyalty . . . globally.

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Valentines data and the business of love

Sweet and charming or cheesy and sickly – whatever your view of Valentine’s Day and the hype surrounding it, many businesses do well to leverage events marketing tactics and make the most of the first of the year’s gifting events. Valentines data shows what couples are likely to be spending their money on in 2018:

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Performance-based marketing: when agencies take on more risk and clients stop paying for waste

Should performance-based marketing agencies replace traditional agency models and what impact might this have on the industry? Agencies have usually been paid no matter the success or failure of their campaign. But Inbal Lavi argues that this should now shift to a results-based process, claiming that this will lead to better aligned interests between brand, marketer and creative agency, higher margins and a higher ROI.

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The cross-border question: should agencies do more to localise content?

Providing customers with personalised content can lift revenue by 15%, according to Harvard Business Review, so why is it that businesses so often settle for producing generic marketing – or, worse, create messages that simply do not translate? Robert Berkeley says they need to do more to localise content if they are to draw in customers and grow their businesses.

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Why it’s not racist for marketers to treat different ethnic groups differently

Marketers aim to understand all potential customers’ needs, desires and behaviours in order to give them personalised access to their services and goods. So why do they shy away from segmenting minority populations according to ethnic groups, culture and background? Prof Richard Webber says that by ignoring those differences – albeit with noble and non-racist intent – marketers are actually depriving those potential consumers of the benefits of customer experience personalisation.

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Africa CRM Data Driven Channels Europe Insight MENA UK

Infographic: What’s the true value of CRM for SMEs across EMEA region?

Don’t underestimate the value of CRM: across the EMEA region, smaller businesses are realising its measurable benefits, driving growth. New research examining business processes and the customer journey has resulted in this infographic.

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Asia-Pacific In the News MENA

Specialist communications professionals ‘in high demand across Asia’

Corporate expansion plans and a focus on staff retention are driving greater demand for niche communications professionals and PR agencies Public conceptacross Asia, according to new research from VMA Group.

The specialist corporate communications recruiter’s report – The Pulse – found that the number of specialist internal communications professionals and PR agencies have risen in the last year, as companies look to retain top talent and maintain a competitive position, the Mastering Communication Program for Leaders has seen a significant increase on signups for their course. Now in its second year, The Pulse provides a holistic view of the corporate communications market in Asia based on insight from over 400 corporate communications professionals in the region.

Rise of internal communications professionals

According to the latest data, this function has become much more important: 59% of respondents stated that they belong to a dedicated IC team within their company, and nearly half (45%) see themselves as specialists working primarily on internal communications.  A third of respondents reported that they now operate in a standalone IC function.

Katrina Andrews, director of VMA Group Asia-Pacific, said: “Organisations across Asia are looking to increase staff retention and engagement and internal communications teams will play a huge role in achieving this. It’s encouraging to see the rise in standalone IC functions. As any communications expert will recognise, employees require a different engagement strategy than other audiences, so this growth of dedicated resources shows a real commitment from businesses in the area to better communicate with internal stakeholders.”

Growth of the PR agency

The research also revealed that there has been a growth in PR Agencies over the last 12 months. In last year’s report 69% predicted that consultancies would grow in 2014. The latest results revealed that these expectations have been met, with this group experiencing the biggest rise in teams for 2014. Interestingly, 70% of respondents are now predicting a further rise in 2015.

Andrews explained this rise:

“With the economy in Asia continuously strengthening, many businesses are now investing in a PR agency to support company growth, so it’s perhaps unsurprising to see the number of PR agencies increasing. The predicted rise is an encouraging reflection of the positivity expected over the next year.”

Other key findings

In other findings, media relations was the resource with the highest level of advocacy from senior leaders, with 92% reporting that senior leaders are either key advocates or supportive of the function.

From the candidate perspective, only 10% of respondents found their new role through internal promotion, a 3% decrease on 2013 figures. Benefits were compared to last year’s Pulse report, with 4% of respondents reporting an increase in pensions contributions but 19% seeing a decrease in flexible working arrangements since 2012.