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Best practice CRM Data Driven Channels Global

Customer retention: four tips on accessing the bombarded consumer

Email, phone, text, messaging apps, social platforms, traditional mail – there are so many communication channels that brands are over-messaging and customers are switching off. Are brands losing sight of the fundamentals of customer value?

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Americas Best practice Data Management Global Strategy and Management USA

Trump won. Polls lost. So what have we learned for our own data collection processes?

The Clinton campaign made the mistake of having too much faith in their data – causing them to become complacent . . . something all marketers are at risk of becoming. So what lessons can marketers learn from the recent presidential election and apply to their data collection processes?

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Data Strategy Global Insight Strategy and Management

Testing, testing: 5 reasons why research increases the effectiveness of marketing

There’s an element of chance with every marketing campaign, but the more a business knows about its target audience, the better the chance of resonating with consumers . . . which is why researching your market is so important.

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Best practice Data Driven Channels Europe Global UK

It’s only social media – so what’s the point of it for my business?

The way customers and companies interact is changing and online conversations take place in real time, 24 hours a day. It’s only social media . . . so relax and enjoy the benefits of aligning it to your strategic objectives.

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Data Driven Channels Global Insight UK

Are ad blockers a blessing in disguise for advertisers?

The industry has typically struggled with a lack of insight into what exactly is repelling consumers when they switch off advertising. Why doesn’t it appeal to them? What can advertisers do to get their attention?

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Best practice Data Driven Channels Global

How to use social displays to boost content engagement

Don’t let your carefully created digital content languish unseen on your website – use social walls to help you get the attention you deserve. Here’s how.

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Asia-Pacific Case Studies Eastern Europe Europe Global Legal & Compliance Strategy and Management

Tackling counterfeiting, protecting brands: case study

The growth of the internet has brought about many advantages for consumers, particularly when it comes to shopping. However, the internet also presents significant opportunities for counterfeiters and it is becoming easier to reach consumers in the online space with fake products.

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CRM Data Driven Channels Global Insight

Retentionomics – marketers ‘awesome at winning customers’; keeping them? ‘not so sure’

Are businesses being smart with their budgets or are they still sending out marketing messages in bulk without thought for personalisation or what the customer actually wants?

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Best practice Data Driven Channels Global

How to ramp up the creativity in your next digital marketing campaign

Think about the last time you shared any digital content. Or when you told a story to someone about a product or a customer experience. Why did you share it? Was it because it stirred an emotion? Learn how to leverage empathy and make your campaigns truly engaging.

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Big Data Data Innovation Global Insight

Into the future – time for some marketing predictions

The world of science fiction is now a reality for marketers looking to make a big noise and advertisers wondering where to apportion their budget. Plus, bots are hot for generating insight and video games are leading the field for consumer engagement.

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