Trained as a journalist from the age of 18 and enjoying a long career in regional newspaper reporting and editing, Sally Hooton joined DMI (Direct Marketing International) magazine as editor in 2001. DMI then morphed into The GMA, taking her with it!
These marketing funnel acronyms help break up the complexities of a marketing campaign into manageable and memorable stages. This case study information shows how it all works:
New research banishes the widely-held view that consumers are more prone to sharing negative experiences among their friends and family via word of mouth, and also on social media. In fact, customer experience negativity is less widespread than positivity! It seems customers really do share the love . . .
From basic targeting to more refined insight gathering and knowledge sharing, how can agencies provide their clients with an advanced data strategy? A new, global report shows how media agencies are making the most of the capabilities of their DMPs – data management platforms – and highlights regional variations.
Fake news, fake publishers, fake ads. There’s a lot of ‘fake’ about . . . but it’s nothing new in the world of commerce and particularly digital commerce. What can brands do to prevent ad fraud? Here are five simple tips on how to keep well ahead of those fraudsters who seek to profit from your loss:
It’s been in the making for more than four years and is coming into force in less than 12 months’ time: GDPR (General Data Protection Regulation) represents the largest change in data protection and privacy rules in more than 20 years. May 25, 2018 is D-Day for the new GDPR regulation, which is designed to harmonise data privacy and protection laws across Europe. Any business that handles, markets to, tracks or creates profiles of EU citizens must comply with the new regulations. Richard Dennys discusses how affiliate marketers and businesses that utilise affiliate marketing can prepare for the GDPR and ensure their websites are compliant.
Retailers and brands are inundated with data from many different sources – how do they ensure big data becomes smart data? Stephanie Augier discusses the challenges and the benefits and uses a case study to illustrate points made.
Did you know that Google owns Uber? Or that Microsoft owns LinkedIn and Nokia? You do now . . . although the landscape is changing incredibly quickly.
Hallam Internet – a UK-based provider of digital marketing services – recognised it can be tough to keep tabs on who’s who so, earlier this year, it took on the task of working out the tangled web connections. Hallam has now created the interactive infographic shown below, highlighting some surprising connections between arguably the most popular brands around – many of which marketers across the world use daily.
The Tangled Web – Interactive Infographic links up the brands in the digital space – from eBay to Paypal, Twitter to Soundcloud, showing how the ever-changing online landscape is truly a ‘tangled web’ of connected businesses.
Susan Hallam (pictured), managing director at Hallam Internet, told the GMA: “I don’t know how many people appreciate that Google is a major investor in Uber. Or realise that Microsoft owns LinkedIn and Nokia. The web is an incestuous place with tangled relationships. And our digital marketing team decided to research the relationships among the leading digital players, investigating the names we all use on a daily basis.”
She added: “The deeper we dug, the more inter-relationships we discovered. In some cases, these are relationships that were formed in the earlier days, for example when they were still in a start-up phase. Other relationships are more recent, for example LinkedIn purchasing Slideshare. We were also interested to discover the relatively broad range of relationships. Relatively unknown names like IAC have relationships with organisations like Expedia, Hotels.com, as well as Ticketmaster and Match.com
“After gathering the data, we then faced the challenge of programming the interactive infographic so that it legibly displays the complex tangle of inter-relationships. Creating a mobile-friendly version was high on our list of priorities as we knew it would be hugely popular with mobile users. And we’ve created a format that is scalable. We are welcoming suggestions for new relationships to represent on The Tangled Web, and it will be relatively straight-forward for us to add new hubs and nodes.
“Most importantly, we are seeing new relationships forming on nearly a daily basis and we hope to be updating it frequently.”
View the infographic below:
Many consumers remain suspicious about it and even the term ‘data monetisation’ can prompt consumer concern that brands are making money from their personal asset. But it’s time to explain how it all works, how to make ourselves proud of our industry and how, actually, data makes the world go round:
It was called WannaCry for a good reason and probably more than a few tears were shed – of despair as well as fury – as the latest malware attack became an epidemic, stripping data and locking down computer systems around the world.
We shouldn’t be surprised. Interpol reports that the fastest-growing crime, globally, is cybercrime. In the aftermath of the WannaCry ransomware attack of May 12, the international police organisation’s secretary general, Jürgen Stock, said specialists from its 190-member countries were examining the after-effects while preparing for further threats.
Stock described the investigation into the attack as “complex and globally significant”, adding: “It is essential the full scale and scope of it is established if we are to assist member countries, deliver an effective response and put measures in place to prevent future cyber attacks against critical infrastructures.”
But putting it perhaps more scarily succinctly was IT expert and research analyst for Counterpoint, Satyajit Sinha. He warned that this cyber attack “was not the first and definitely not the last”, adding: “Near term, we expect attacks to target smartphones as well as PCs and IoT devices.”
This particular malware locks an infected computer system and demands a $300 ransom in ‘Bitcoin’ to restore access to files – or face deletion of data. One UK-based IT worker is known to have paid around £70,000 to recover his personal data – there may well be others who have reacted similarly. It’s the newest form of extortion.
In the first seven days, the WannaCry malware infected more than 130,000 organisations across 150 countries. They included energy companies such as WBSEDC in India, Iberdrola in Spain, Petrobras in Brazil; telecoms – Telefonica, Portugal Telecom, MegaFon and Telenor Hungary; and banks such as Sberbank, Bank of China and Russia Central Bank. And, within two days of the malware crisis, at least 16 hospitals in the UK were forced to divert emergency patients as core equipment was compromised.
The US Department of Defense has said that this year it is updating 4 million computers to Windows 10 – the Pentagon was still using Windows 95 and 98 on several missile control computers. The malware attack – known to target major organisations that are still running software that is out of date – has prompted the DoD to prioritise the move.
While the rise of the internet has been a boon for consumers and businesses, it has also opened up this whole new level of criminal activity. A new research report says ever-increasing online connectivity will lead to data breaches that will cost businesses a total of $8trillion over the next five years.
What can we do?
The scenario will be compounded by inadequate enterprise-wide security: big brands and other organisations become vulnerable as old and new IT systems are integrated by tech teams that might have taken their eye off their overall network security, albeit briefly. In other words, computer hackers are swift to spot an unlocked ‘back door’ while the IT guys are busy updating the front door. It’s what hackers are good at – they are highly trained, hugely professional and well funded in their dark art.
If only they were honest . . .
The research, The Future of Cybercrime & Security: Enterprise Threats & Mitigation 2017-2022, forecasts that the number of personal data records stolen by cybercriminals will reach 2.8 billion this year, almost doubling to 5 billion in 2020, in spite of the development of innovative cyber security solutions.
Researchers at Juniper found that SMEs (small and medium enterprises) are especially at risk from cyber attacks, spending less than $4,000 on cyber security measures this year. Only marginal increases in security spend are expected over the next five years. These firms also tend to run older software, which have been exploited by the WannaCry malware and others.
The research points to a need for companies to put more resources into cyber security and system upkeep – treating them as a vital element of workplace safety.
The author of the research, James Moar, said: “The attacks on hospital infrastructure show that inadequate cyber security can now cost lives as well as money. Businesses of all sizes need to find the time and budget to upgrade and secure their systems, or lose the ability to perform their jobs safely, or at all.”
Cyber security expert Giridhara Raam told The GMA that effective data back-up is vital to ensure files are not stripped in a malware attack. He said: “Once ransomware has encrypted your files, there’s little you can do. Having a back-up of your files is the only sure way to restore them. If the ransomware is weak, it can sometimes be hacked to recover the data. But that’s not going to work on a well designed, professional ransomware attack like WannaCry.
Read also:
Under cyber attack: ‘Hello, I’m WannaCry – pay me to decrypt your files’
Web analytics and safeguarding your site in the ‘age of impersonator bots’
Today’s consumers want advertising formats that speak to them, that trigger customer emotions – they want to be involved, engaged, intrigued, entertained. So, all brands need to work out is what their customers want, when they want it and how they want it, for their adspend to have been completely justified. Simple, right?