If you are thinking of starting up on your own, here’s the advice you need for start-up success. Four sages – their fingers firmly on the pulse of the business world – share with us their thoughts on key things to bear in mind in order to successfully build and grow a business this year.
Technology is only valuable if you combine knowledge of what you want it to achieve with the ability to interpret what it tells you. So says William Roberts, discussing whether CMOs aiming to bridge the Digital Divide should be optimising data and incentivising customer behaviour by aligning customer understanding with tech strategy.
Ranking high in search engine results pages (SERP) is important, but the main aim of your digital marketing strategy should be to leverage search engine optimisation in order to create real value for the user and to improve the user experience. Here are crucial SEO tips that explain how… and why:
High street sales figures make grim reading currently, as rising inflation is clearly impacting consumer spending levels. And, with household incomes failing to keep pace, there is little sign of an upturn for retailers – in the immediate future at least. But Peter Zeun argues that in these difficult times, when it is getting ever harder for retailers to persuade consumers to spend their hard-earned cash in store or online, putting in place the right customer engagement and retention strategies is increasingly imperative for any brand. So start now, scrutinise your CRM strategies and take control of the future.
Research shows that more than half of consumers stop buying after a poor customer service interaction and that 95% ‘share’ bad experiences – so what, if anything, are companies doing to stop customers ‘falling through the cracks’ in the multichannel experience brands are offering? And how can they improve that offering? Chris Robinson says they should start by looking to their lines of communication and ensuring their customers can easily reach them.