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Case Studies Global Strategy and Management

Growing global athleisure brands: 4 factors to consider

Rapid growth of ‘athleisure’ as a fashion trend, not just a wellness sector, is showing no sign of abating, creating potential opportunities for brands to expand and grow athletic-wear and related products in international markets. But which regions are best to target? Research has prompted these four tips to help marketers with growing athleisure brands.

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Data Driven Channels Global Insight Mobile

Convert your mobile commerce into a revenue-generating magnet (infographic)

The millennial generation will forever be remembered as the champion of the mobile phone – the one that became glued to the device, all day every day (and often all night). For this young adult, life without a mobile cannot be contemplated. So, for marketers, the mobile is a good place to reach this audience, then. Hmm, it’s not quite that simple and you need to adopt a clear m-commerce strategy to achieve success . . . here are some tips to ensure you reach these young consumers before your competitors do.

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Asia-Pacific Best practice China Europe Global Strategy and Management UK

Finding a local voice – marketing to Chinese consumers

Selling to Chinese consumers requires a bespoke approach. Don Zhao explains how brands should talk to this audience and gives examples of those that have been successful.

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Data Management Europe In the News Strategy and Management UK

Deal or no deal: millennials want something in return for data insight

Research from SAS shows that UK Millennials expect a tailored service from retailers that goes far beyond a bit of a discount or a BOGOF. If they are going to share their data, they demand rock-star treatment and a red carpet ride.

And if marketers are to engage with this demanding generation, they had better be on their wavelength. The research reveals that eight out of ten Millennials use their data as a lever; bargaining chips for a quality service that will enhance their lives or somehow make them easier.

data insightMark Wilkinson (pictured right), SAS regional vice-president – Northern Europe, said marketers need to exploit open and cloud-ready advanced analytics to gain deeper insight into what motivates individual customers; i.e. pinpoint what is relevant to them personally.

He said: “The Data Generation are amenable to sharing more forms of data, provided it gives them control as they navigate turbulent macro-economic conditions and fluid career projections.

“The organisations that will prosper in the future will demonstrate how they can enhance the Data Generation’s life potential and that of society. This will require organisations to embrace analytics architectures that are more accessible, flexible and can easily scale to problems of any size. All industries need access to a simple, open and cloud-ready platform that can complement other technologies and open source software.”

Heaad of marketing communications, AdestraJennifer Watkiss (pictured left), head of marketing communications at Adestra, added: “This is in line with our own findings from our research with the IDM, which states that 63% of marketers rate personalisation as ‘somewhat’ or ‘extremely’ effective in helping them reach their email marketing KPIs. So it’s no surprise that consumers, especially younger consumers, are comfortable sharing their data with businesses, but expect a more tailored brand interaction in return.

“The challenge for marketers who wish to remain relevant will be to ensure they’ve built a business case internally to continue advancing their use of personalisation across all marketing channels. A blanket offer to a massive list, personalised with a customer’s name in the salutation is no longer sufficient. Successful marketers will ensure both the timing and content of their offers are relevant at an individual level, and based on the entirety of what they know about their customers and subscribers.

The research report, Analytics for the Future: The New Data Generation, from analytics expert SAS and independent researcher Future Foundation, polled 2,000 people across the UK aged between 16 and 34. It explored the current relationship this group has with their own personal data and how they will interact with government, public sector bodies, healthcare, retail, utilities and social media in the future.

Key data insight included:

  • Life in the ‘Me Me’ World: Only 32 per cent are immediately comfortable sharing data with retailers and just nine per cent feel very comfortable. 60 per cent are happy to share information with online retailers because they will receive special offers and discounts in return
  • The 5-star customer: 49 per cent would be happy for companies to rate them as a customer
  • Wise and savvy: 52 per cent are concerned that retailers will sell their data on to third parties
  • Abandon the basket: having wised up to enhanced marketing techniques, more than half (51 per cent) will purposefully abandon their virtual shopping basket at checkout to benefit from retailer re-targeting that induces a better price
  • The survival factor for businesses – with 65 per cent of Millennials expecting brands to have total recall of their previous interactions, future innovation relies on having access to a single, unified environment that brings data together from across different industries and applies analytics to uncover patterns, spot anomalies and predict opportunities in real–time

The habits, preferences and moods of the Data Generation must be taken into account so that predictive analytics can enhance their health, prosperity and future life potential. Only 12 per cent are happy to share their personal data without a second thought but 57 per cent were more willing when it came to life-enhancing specifics.

More than two-thirds (67 per cent) are comfortable sharing with the healthcare sector, 57 per cent with financial institutions, 50 per cent with the public sector, 45 per cent with utilities, 32 per cent with retailers and just 28 per cent with social media companies. These preferences differed depending on their levels of trust and the value they recoup for sharing their data:  

  • Healthcare: Propensity to share driven by desire to optimise future health: keen to improve the NHS, 40 per cent are happy for the NHS to sell their anonymised data to third parties
  • Public Sector: Appetite to share hindered by concern it could be used against them: 62 per cent are sceptical that the data they share is used well by government agencies
  • Retail: Welcoming an era of ‘Me Me’ pricing: having wised up to enhanced marketing techniques, more than half (51 per cent) will purposefully abandon their virtual shopping basket at checkout to benefit from retailer re-targeting that induces a better price
  • Energy: An exposed generation looking for control: only 18 per cent trust their energy supplier to find them the best deal, leaving more than half (51 per cent) interested in home control apps in the future. But only 48 per cent would ‘share their energy consumption with energy suppliers to help them manage personal energy consumption and capacity at the national grid’
  • Financial Institutions: Consumers seek hyper-personalised control: nearly three in five (58 per cent) are interested in a service that calculates future financial situations using current work trajectory and spending habits and see potential from sharing their driving habits with insurers – such as being guided to cheaper petrol stations (41 per cent), having coffee pre-prepared at stop-offs (21 per cent) and offers on the move (23 per cent)
  • Social Media: Hold back from social media sharing: amid corporate over-sharing and the eroding of trust, 68 per cent are uncomfortable sharing data with social media companies

This is a generation that worries their jobs will be replaced by robots – they recognise a need for dexterity in learning, with 78 per cent expecting to keep learning new skills throughout their life, and four out of 10 prepared to invest either their own time or money into acquiring data science skills. But the research also found that they:

  • Feel financially naked – as they experience turbulent macro-economic conditions, austerity measures and fluid career projections, they look to their own data to gain control
  • Want to quantify every aspect of their lives – being visibly in control is a powerful aspiration, with almost two-thirds (61 per cent) interested in collecting and interpreting real-time information to make better life choices
  • Expect total recall – they have embraced information recovery, with 65 per cent expecting brands to have total recall of previous interactions to help them find exactly what they are looking for
  • Are becoming a generation of forecasters – want the ability to predict every aspect of their lives to feel more in control of their own futures
  • Look to computers to learn for them – artificial intelligence is becoming a computerised advantage offering a personal touch to individuals to help them predict future scenarios by converting the analysis of large data sets into natural language
  • Live in a ‘Me Me Me World’ – expect hyper personal communication based on lifestyle, beliefs, moods and aspirations that feed into the what, when, why and how they are communicated with.

Marketers’ biggest task now will be to build the buy-in required to gain the resources they need to execute on this more personalised experience. They’ll then need to follow through with the support of their technology partners to bring those plans to reality. Otherwise, they risk being left behind in both the marketing industry and the minds of their audience.

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Data Driven Channels Europe Insight UK

The art of digital transformation

Bill Payne discusses how crucial consistency is for customers, how to transform your organisation to become digitally enabled and how to overcome the challenges of this digital transformation. 

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Business Analytics Global Insight Strategy and Management

11 key takeaways from Mary Meeker’s 2016 Internet Trends

Every year, we are treated to Mary Meeker’s internet trends presentation and June 1, 2016, was no different. As always, it’s packed with great information for global marketers everywhere (even if the general consensus is that it’s the world’s worst designed presentation).

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