Simon Whitehouse focuses on how companies can deploy brand protection in the wide digital landscape.
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Category: Country Focus
Although the data protection reforms have already been passed, the date has only just been released following the GDPR’s publication in the EU Official Journal.
The move comes as the Information Commissioner’s Office has revealed it will be publishing GDPR compliance guidance in stages over the two-year implementation period – rather than as a single document – with each piece of guidance addressing a specific topic.
DMA group chief executive Chris Combemale (pictured) said: “Data is at the heart of the modern economy, so as an industry we must be responsible for our actions when handling consumer data and create new frameworks that fit with the GDPR over the next 24 months.
“The new legislation will not only help protect the consumer, but also safeguard brands’ own reputations by ensuring their customers are at the heart of everything they do. The starting pistol has now fired and the two-year countdown has begun, but successful businesses will be those that treat this time as a full distance race rather than a last minute sprint.”
The ICO has also confirmed that the EU plans to have conducted its review into the ePrivacy Directive within the two-year implementation period for the GDPR, although many have described this as “ambitious”.
The Commission has launched a consultation on the current text of the Directive, as well as possible changes to the existing legal framework to make sure it is up to date with the new challenges of the digital area.
The Directive was last updated in 2009 to provide clearer rules on customers’ rights to privacy. In particular, new requirements were introduced such as on “cookies” and on personal data breaches.
As the UK’s mortality rate increases by six per cent, for the first time the brand damage caused by sending direct mail to people who have passed away has been calculated.
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Researchers have been investigating the effect of reputation on email marketing success and have announced key findings about the state of the channel and the success levels of delivered emails.
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The science behind successful retail design has been explored by a consumer psychologist, who has published an in-depth report into how emotional engagement influences consumer behaviour. Kate Nightingale’s report – Sensory Retail Design – can be viewed here and examines why certain retail environments are more commercially effective. She discusses the power of vision, sound, smell, haptics and taste and reveals fascinating insights…
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There is no excuse now for marketers failing to communicate on a one-to-one basis – but here’s some how-to advice on leveraging data insights to make your communications dynamic.
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A new spring event – MINT Global – drew international B2B marketers to Amsterdam yesterday, for a top-level conference and valuable networking opportunities – plus a brewery tour and a canal cruise! Organised by MINT (Marketing Innovation Networking) Global, it was focused on conquering B2B marketing in the digital world we live in – where being customer-centric, data-driven and tech-savvy is…
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Female marketers are the most likely to freelance, start a business, or work in another field during a career break, recruitment specialist Robert Walters has revealed. Thirty per cent of women in marketing who have taken a career break started a business during their time away from the workforce, compared to 21% of women in other professions; 33% worked…
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Various studies have proven that video content helps you achieve your marketing goals – but don’t cut corners; amateurism will have the reverse effect.
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Working alongside the MyWaitrose programme, Ecrebo’s marketing platform will allow Waitrose to send targeted offers and messages to its customers, based on the products they have bought.
The offers will be handed to customers instantly at the till via coupons printed alongside their receipts.
Waitrose said the technology will complement and extend the channels through which it talks to customers, including its loyalty scheme.
Offers and rewards in CRM strategy
As well as providing shoppers with money-off rewards tailored to their shopping habits, Ecrebo’s platform will give consumers offers within new and relevant product categories and provide them with recipe suggestions.
The partnership, which will form part of Waitrose’s CRM programme, follows a successful trial during 2015.
Waitrose customer loyalty manager Sam Winterson said: “Rolling out Ecrebo goes down as one of our smoothest IT implementations to date. We’ve been particularly impressed with the instant flexibility of the software which allows us to deploy or change promotions in a matter of minutes.”