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Asia-Pacific Data Strategy In the News Strategy and Management

Personalised campaign that made South Korean school students weep

It was all part of a personalised campaign by Cheil Worldwide for the local education network.

The aim was to tell hard-studying students that their lives mean more than mere grades, through the ‘Healing Exam’ campaign. On the day of the Korean SAT – which is a major exam to determine which students will progress to college – the short film was revealed on YouTube (click English subtitles below the video). It first shows students in a classroom taking an exam then, one by one, crying over what is written on the paper.

Korean schools campaignCheil teamed up with EBS, South Korea’s education broadcasting TV network, to encourage students by telling them that they are already perfect no matter what grade they get – with the help of letters from their parents included in the exam paper.

Usually starting at the age of five, pupils’ educational efforts are judged on this one day; the day of the SAT, making students in Korea very anxious. South Korea is ranked the lowest in students’ life satisfaction index among OECD nations as they suffer from stress and depression.

To embark on the personalised campaign to boost students’ self-esteem, Cheil secretly contacted students’ parents to write a letter to their son/daughter. The contents of the letters were inserted into each student’s exam paper as a personalised article, for the students to read and then write a reply.

Some of the messages from parents were, ‘It breaks my heart to see you come home late at night exhausted’, ‘You have done your best, so never regret’, ‘We’ll always be here for you’, ‘From your loving mom and dad’. The film’s total views exceeded seven million in just two days.

After the exam, schools held exhibitions where the exam papers and answers written by the students were displayed. The trend of the healing exam spread across to other schools, where teachers sent messages of encouragement to students. Further extending the campaign, EBS added the related documentary video to a programme on the topic of school education and also review the team treehouse or pluralsight comparison for those who  were insecure on what to study next.

Personalised campaign sent loving messages

Cheil Worldwide education campaign
A student sheds tears while taking the Healing Exam created by Cheil Worldwide. Inserted in the Healing Exam paper is a personalised message from the parents of each student.

Sungjun Park, creative director of Cheil Worldwide, said: “The Healing Exam project is about curing the stress caused by exams. We wanted to send a message to students who learn how to grade themselves even before they learn to love themselves, to cherish their lives more and realise that their lives cannot be judged by scores.

Sungwook Chung, chief producer of EBS, added: “I hope that students of South Korea realise the preciousness of family is more important than test scores and feel warm-hearted.”

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Business Analytics Global Next Practice Strategy and Management

‘The problem with marketing in this digital age is engineering’

As changing consumer behaviour, channel proliferation and technological advancement all converge, corporate infrastructure must be re-engineered if brands are to thrive in the digital age, argues Matt Holt.

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Europe In the News Netherlands UK

Cruise with marketing experts in The ’Dam

A new spring event is taking place in Amsterdam next month and potential attendees are advised to book now.

Aimed at international B2B marketers, the event on Tuesday April 12 (from 8.30am) is being organised by MINT (Marketing Innovation Networking) Global and focuses on conquering B2B marketing in the digital world we live in – where being customer-centric, data-driven and tech-savvy is all-important and all-consuming.

It’s never too early to think ahead for your marketing strategy, and many CMOs are doing just that. B2B marketers are expecting 2016 to be consumer-centric, with data and technology strengthening efforts to connect those consumers with products and services they want. It is time to rethink how you build out your caSpringpabilities to serve customers’ needs and desires – and this event has been designed to help you do just that.

Speakers are some of the greatest B2B marketing practitioners and will challenge you, encourage debate and spark new insights. T-Mobile, LinkedIn, Millward Brown, Arcadis, Acer and Paragon are just a few of the companies sending their top marketers to this great new event.

The conference package also includes a networking party dinner, drinks, a brewery tour and a canal cruise. So don’t miss that boat! Register now, here.

DIARY DATE:

Make a note of Tuesday May 10 – 6-9pm in London when top class speakers will discuss what Virtual Reality really means for digital innovation in 2016, and how to master the platform This is a networking evening with information kudos! Hosted by the MINT Global team, book your place at the event here and watch out for more networking opportunities coming up.

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Global In the News Strategy and Management

Embrace ‘creative disruption’ to build brand loyalty, say global CMOs

As a result, 63 per cent of CMOs are prioritising investment around delivering deeper, more relevant customer experiences this year.

These are the results of a new Institute for Business Value study by the IBM: Redefining MarketsHarriet Green, general manager, IBM Commerce, said: “Large scale industry disruption caused by IoT, cloud and mobile technologies is forcing CMOs to reinvent how they interact with customers.

“We are working directly with the world’s leading CMOs to help them seize the opportunities in cognitive commerce so they can rethink every aspect of their strategy, design and operations to enhance their customer experiences.”

Priorities to build brand loyalty:IBM study logo

The report surveyed 723 CMOs across the globe – including North America, Central and South America, Western Europe, Central and Eastern Europe, Middle East, Africa, Asia Pacific and Japan (click here to obtain the full report) – in 18 different industries. Surveyed CMOs identified the following four top priorities in 2016:

Enrich the Arc of Engagement: CMOs consider creating better customer experiences their top priority. Three-quarters of leading CMOs are using more event and experiential marketing than market followers.

Embrace ‘Creative Destruction’: 67 per cent of CMOs are assessing their strategic direction in the light of technology disruption. CMOs from leading organisations are more likely to embrace the ‘creative destruction’ and build more open and collaborative business models to effectively drive innovation.

Inject Data-Driven Insights into Every Marketing Decision: Although CMOs have made great strides in data analytics, 60 per cent of CMOs prepare to bring in more data driven insights into marketing campaigns in the next three to five years.

Increase their Digital Acumen: 79 per cent of CMOs plan to hire employees with digital skills to improve their marketing function’s digital literacy. Most are looking for resources outside their own businesses — three-quarters plan to either partner with other enterprises to tap into their digital expertise or work with consulting firms.

As chief customer officer, ING Bank, Lisa Claes commented: “Industry competition is heating up and businesses must sharpen their focus on the customer or risk losing them to the competition.

“By embracing the latest analytic and cognitive commerce technologies, marketers can tap into this explosion of data to deliver a personalised customer experience precisely at the right time and place.”

As part of this study, IBM identified two distinct subgroups of CMOs: Torchbearers (those who come from enterprises with strong financial track records and equally strong reputations, as reported by their CMOs), and Market Followers (those who come from businesses that are less successful financially and have lower market profiles). Differences between these two groups were distinct:

  • Torchbearer CMOs feel they have made far greater progress when it comes to managing the data explosion — 47% versus 27% of Market Followers.
  • Torchbearer CMOs are more focused on mapping out the customer journey — 82%, compared to 65% of Market Follower CMOs.
  • Torchbearer CMOs are more likely to experiment with more open and collaborative business models that let them extend their reach and range to produce more value collectively.
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Content Marketing Data Driven Channels Global Insight UK

Driving content performance means working all the angles

James Brooke explains how simultaneously improving the reach, quality and agility of digital content performance is vital to retail sales performance – something few retailers have got to grips with.

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Best practice Europe France Global Legal & Compliance Strategy and Management USA

Strengthening the branding / trade mark relationship

Emma Reeve examines the relationship between the law and a new breed of business rising from the shadows of online, looking at whether more branding conversations need to he held in order to update the current legal system to bring it in line with issues faced by 21st century start-ups.

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Europe In the News Legal & Compliance Strategy and Management UK

Small creative firms risk reputation by underestimating cyber attack impact

So say the findings of the Small Business Reputation and the Cyber Risk report, just launched by the UK Government’s Cyber Streetwise campaign and KPMG.

Despite the majority (92%) of the creative small businesses surveyed thinking about their company’s reputation frequently or all the time, they aren’t considering how a breach could affect it. In fact, just 26% of those surveyed that haven’t experienced a breach say the potential damage a cyber breach could cause is an important consideration.Privacy

However, 83% of consumers surveyed are now concerned about which businesses have access to their data and whether it’s safe, and over half (58%) say that a cyber breach would discourage them from using a business in the future.

This concern is even greater in the supply chain and recently published KPMG Supply Chain research supports this. 86% of procurement departments would consider removing a supplier from their roster due to a breach, highlighting that an attack can have serious short and long term implications. 94% of procurement managers say that cyber security standards are important when awarding a project to an SME supplier, it is essential that every company has at least one expert with Security+ training experience.

Cyber attack causing brand damage

This is reflected by the fact that the majority (80%) of small creative businesses surveyed who have experienced a breach felt the cyber attack impacted their reputation in some way, with 28% of those having been breached reporting brand damage, 29% reporting a loss of clients and 24% receiving negative reviews on social media.

And the impact has been long lasting. Almost a quarter (23%) of those surveyed have been unable to grow in line with previous expectations and 23% said it took over six months for the business to get back on track. Quality of service is also at risk; those who experienced a cyber breach found it impacted the business’ ability to operate (87%) and caused customer delays (22%).

The lack of concern around potential reputation damage may be explained by the fact that many small creative businesses don’t realise the value of their data. The majority (92%) hold data in their IT systems, yet up to 27% of those surveyed don’t consider this data to be commercially sensitive. And despite the fact that customer, financial and IP data can be shared with competitors if a company is attacked, just 17% of small creative businesses said they would be immediately concerned about competitors gaining advantage if they were breached.

The report also reveals that more than half of businesses in the sector (59%) don’t think they will be a target for an attack, despite the majority of consumers worrying about the security of their data, especially in the hands of small businesses.

Cyber attack risks articleDanny Lawrence (pictured left), National Police Chiefs’ Council PROTECT co-ordinator for Cyber Crime, said: “A cyber attack may prove so serious that it impairs an organisation’s ability to operate and even function longer term. Doing nothing can no longer be an option – SMEs place their reputation and existence on the line if they fail to take action. I would encourage all SMEs to consider their cyber security, seek out support from resources available and consider making this piece of work a critical part of their business strategies in 2016.”

George Quigley (pictured right), a partner in KPMG’s cyber security practice, added: “Small businesses know that their reputation is critical to their success, but it seems that many haven’t considered quite how many factors can affect it. Every piece of data in a business can be of interest to a cyber criminal – even if the business itself may not realise it – and with SMEs a key target for this very reason; it’s vital to take steps to protect your data, and with it the trust of your customers and, ultimately, your reputation.”George Quigley, a partner in KPMG’s cyber security practice, cyber attack risks article

Sandra Dexter, vice-chairman for the Federation of Small BusinessesSandra Dexter (left), vice-chairman for the Federation of Small Businesses, said: “Small businesses need simple, straightforward cyber security advice like that provided by Cyber Streetwise. All small firms should now be aware of the risks and take steps to protect themselves against the escalating level of cyber crime. Cyber breaches can happen to any business, any size and the repercussions should not be underestimated, leading to damaged reputations, hindered growth and in the worst cases, entrepreneurs being put out of business. Building the resilience of small businesses to cyber crime is important and should be high on all business owners’ list of priorities.”

Cyber Streetwise is encouraging small businesses and consumers across the UK to do three simple things to improve their online security and protect themselves from cyber crime:

  • Make your passwords stronger with three random words
  • Install security software on all devices
  • Always download the latest software updates

The UK Government also offers a free cyber security guide and a free online training course for small businesses. Visit: www.cyberstreetwise.com to learn more about the simple steps to stay cyber secure.

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Best practice Data Driven Channels Global

Get personal: making the online user experience as unique as the customer

Robert Yardy tells how to create a tailored online user experience for every individual. The ‘household name’ websites admired by marketers across the digital industry have managed to apply a perfect formula that keeps users engaged for longer and creates a tailored user experience for each and every visitor. The art of only showing users what…

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In the News Insight UK

Consumer perception of direct mail ‘improving’

Public perception of direct mail is on the rise. So says a consumer direct mail benchmarking study, which reveals that almost half of consumers (48 per cent) now think direct mail is a good way for a business to connect with them. This has increased by seven per cent since 2014. The UK report carried…

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Best practice Global

Grazing – the new mood of ‘snack shot’ one-to-one marketing

Mass marketing is out – and grazing is in! That’s the verdict of Tony Kemp (pictured), who tells how regular, varied and personal ‘snack’ comms are taking over from the costly ‘spray and pray’ campaigns of old. Leading edge technology is about to revolutionise the world of direct, one-to-one marketing. Where once it was deemed that two…

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