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Europe In the News Legal & Compliance Strategy and Management UK

Call for industry to shape marketing law revolution

UK-based marketers are being urged to be proactive in helping to shape new marketing law on direct, data and digital activity – included in the Digital Economy Bill – which, it is claimed, could have far greater influence on the UK sector than even the EU General Data Protection Regulation.

Parliament has already approved the first reading of the bill, a move which will lead to the Information Commissioner’s Office preparing a code of practice on direct marketing with a clear instruction that relevant parties from within the DM industry must be consulted.

In addition, Baroness Neville Rolfe, the Minister of State at the Department of Business Energy & Industrial Strategy, has called for contributions in shaping the future of regulation by declaring that she is “very much in listening mode”.

The minister has already stated there can be no way of knowing whether or not GDPR is likely to apply to the UK until trade negotiations with the EU begin, although many experts expect the UK to adopt GDPR or at least its own version of the legislation.

But given that the Government has not yet decided its timetable to establish its bargaining position, everything is still up in the air.

Marketing law: atmosphere of uncertainty

Verso Group operations and compliance director Dene Walsh said: “What is certain is that with the Digital Economy Bill being sponsored by government itself, is written into the Queen’s Speech, and is likely to come into law far more quickly than the conclusion of trade talks relating to data regulation, with the additional possibility of the Information Commissioner deciding new direct marketing rules before negotiators have finished their job.

“In the immediate and medium term the only thing certain is uncertainty, and it is this atmosphere that presents an ideal opportunity for all parties to review all regulation to take into account the interests of both business and members of the public.”

Walsh maintains that the review should include all elements of commercial communication and data relating to members of the public, including the Telephone Preference Service. He added: “After 20 years, the TPS is showing increasing signs that it is past its sell-by date. Half its files are dead and it has far more registrations than there are active telephone numbers in the UK. More important, it is not effective in stopping increasing public concern about ‘nuisance’ calls. A more effective system needs to be considered.”

Walsh maintains that now is the time for an open review to create regulation for the next decade that protects the public, and lays down unambiguous rules that allow companies to operate within clearly defined parameters. “Incorporating all regulation into the review, including that of the TPS, MOJ and ASA provides a unique opportunity to establish rules that do not overlap and contradict each other. Clashes of rules currently put companies in an unfair situation in which they have to decide which rules to break based on which regulatory authority is likely to hand out the least severe punishment,” Walsh added.

“This is a once in a lifetime opportunity to create joined up rules that are understood and work for everyone, including members of the public. The alternative is to go on as we are muddling through with multiple sets of rules that overlap leaving nobody satisfied and always with the possibility of future short-term change.”

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Best practice Europe Global Legal & Compliance Strategy and Management UK

Brand protection: look to new technology to solve challenges

Research gauges industry views on the changing trademark landscape. Legal professionals and brand owners have put forward their views on the biggest issues facing the trademark industry and brand protection, with more than a third (34%) saying they would be open to new technology in their day-to-day work. Research carried out by Thomson CompuMark at an industry…

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Europe Insight Legal & Compliance Strategy and Management UK

The next generation of brand protection: robust online age checks

Alastair Graham discusses the growing importance for brand protection of online age-verification technology for businesses.

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Europe Germany In the News Legal & Compliance Strategy and Management UK

When it comes to data protection, Brits trust Germany more than UK

germanyIn what will also make interesting reading for those following the row over the new transatlantic Privacy Shield pact, most people would rather rather have companies in fellow EU countries handle their data, than non-EU regions.

Some 42% of UK workers would trust EU countries to host their data, compared to 22% of those outside the EU.
Of all the EU countries that were asked in the survey (UK, Germany, France), Germany scored the highest (26%), followed by France (21%) and the UK (20%). The Spanish, on just 6%, were bottom of the pile, suggesting that, while Spain might be a popular holiday destination, few are willing to entrust the country with their personal information.

Data protection regime

The Germans have one of the toughest data protection regimes in the world, and at one time its MEPs were demanding that the EU General Data Protection Regulation (GDPR) should go further. It also outlawed cold telemarketing back in 2010, meaning consumers have to opt in to receive calls.

The results are a part of a larger report released by Blue Coat Systems, into who do Europeans trust with their data on Dropbox, Gmail and the like.

Robert Arandjelovic, director of product marketing EMEA at Blue Coat Systems, commenting on data protectionRobert Arandjelovic (pictured), director of product marketing EMEA at Blue Coat Systems, said: “The EU regulatory landscape is set to radically change with the introduction of the GDPR legislation and this research highlights the level of distrust in countries outside the EU.

“Respondents prefer to keep their data within the EU, supporting new European data protection legislation. More concerning is the fact that almost half of respondents would trust any country to store their data, indicating too many employees simply don’t pay enough attention to where their work data is held.”

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Best practice Global Legal & Compliance Strategy and Management

Best practices for fighting online counterfeiters

After the recent World Counterfeiting Day, Charlie Abrahams has tips to help brands tackle the issue of online counterfeiters.

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Europe In the News Legal & Compliance Strategy and Management UK

Data protection: gulf widens between customer expectation and reality

A series of white papers are being released, addressing the potential impact of the upcoming European General Data Protection Regulation (GDPR) on business-critical processes.

The first white paper focuses on Permission – how consumers give consent to a company to use their personal information, how aware individuals are of the process and how important permission-to-market is for companies.

The research, conducted by DataIQ in association with DST (global provider of specialised technology, strategic advisory and operations outsourcing to the financial and healthcare industries), reveals a disconnect between the way that consumers want businesses to treat their data and how businesses currently approach their customers’ data.Privacy

Among the paper’s key data protection findings:

– 78% of companies say it is vitally important to process data for legitimate business interests

– 28% of consumers believe they should always be asked for permission to use their data

– 21% of consumers believe that data consent should only be valid for six months

– 21% of consumers believe their data should be deleted straight away

– Only 15% of businesses track permission company-wide

– 41% of consumers don’t mind providing their data if they understand how it will be used

According to Ruaraidh Thomas (pictured), managing director at DST Applied Analytics, with so few companies currently tracking permission as a key performance indicator, there is a lot of work to be done in order for businesses to be ready for the GDPR.Discussing GDPR

“With such a high degree of connectivity and internet activity, consumers are increasingly faced with requests for their personal information and their permission to make use of it,” says Thomas. “It’s clear from this research that companies need to work to understand their customers’ expectations when it comes to sharing data in order to build long lasting relationships, especially given the upcoming GDPR.”

The GDPR is an important update to laws covering the capture, control and consent to use of personal information. While built on the core principles already established by the Data Protection Directive in 1998, GDPR also introduces new rights for consumers and new obligations for businesses.

According to DataIQ/DST research, a quarter of consumers said incentives like better price or money-off can work as a driver for the data-value exchange. The research also found that a large percentage of people just need to understand why their data is needed.

“In preparation for the GDPR, businesses must take note of how consumers wish to be engaged, especially since so many businesses rely on data as part of their business model,” says Thomas. “The fact that some consumers are happy to provide their data if they understand what it is to be used for, demonstrates just part of the opportunity available for businesses that respond appropriately.”

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Best practice Europe Legal & Compliance Strategy and Management UK

The 2018 data protection regulation deadline is a ‘red herring’

Don’t sit back, Adam Williams warns businesses that are not prepared for the new General Data Protection regulation. Even a Brexit can’t stop penalties between now and the deadline!

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Best practice Global Legal & Compliance Strategy and Management

Brand protection, online, in our modern, multi-channel world

Simon Whitehouse focuses on how companies can deploy brand protection in the wide digital landscape.

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Data Protection Europe GDPR In the News Legal & Compliance Strategy and Management UK

EU: May 25 2018 is data protection rule implementation date

eu-yet-againAlthough the data protection reforms have already been passed, the date has only just been released following the GDPR’s publication in the EU Official Journal.

The move comes as the Information Commissioner’s Office has revealed it will be publishing GDPR compliance guidance in stages over the two-year implementation period – rather than as a single document – with each piece of guidance addressing a specific topic.

DMA group chief executive Chris Combemale (pictured) said: “Data is at the heart of the modern economy, so as an industry we must be responsible for our actions when handling consumer data and create new frameworks that fit with the GDPR over the next 24 months.DMA group chief executive Chris Combemale

“The new legislation will not only help protect the consumer, but also safeguard brands’ own reputations by ensuring their customers are at the heart of everything they do. The starting pistol has now fired and the two-year countdown has begun, but successful businesses will be those that treat this time as a full distance race rather than a last minute sprint.”

The ICO has also confirmed that the EU plans to have conducted its review into the ePrivacy Directive within the two-year implementation period for the GDPR, although many have described this as “ambitious”.

The Commission has launched a consultation on the current text of the Directive, as well as possible changes to the existing legal framework to make sure it is up to date with the new challenges of the digital area.

The Directive was last updated in 2009 to provide clearer rules on customers’ rights to privacy. In particular, new requirements were introduced such as on “cookies” and on personal data breaches.

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Best practice Europe France Global Legal & Compliance Strategy and Management USA

Strengthening the branding / trade mark relationship

Emma Reeve examines the relationship between the law and a new breed of business rising from the shadows of online, looking at whether more branding conversations need to he held in order to update the current legal system to bring it in line with issues faced by 21st century start-ups.

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