After initially being sidelined as the preserve of consumer marketing, social media has since made inroads into B2B. A new report from B2B market research agency, Circle Research, reveals just how far it has come, and where it’s going next. Andrew Dalglish discusses key highlights from the study.
Consumers are becoming increasingly connected, meaning that browsing on the go has become the norm. When it comes to web optimisation, James Rosewell says the future of browsing is mobile.
The prominence of digital natives is throwing the customer journey into a state of flux. This latest generation of tech-savvy customers is driving demand for a hyper-personalised experience that is challenging the dynamics of traditional brand engagement. Ben Rund provides top tips on how organisations can start to rethink the customer journey to create personalised, interactive, omni-channel campaigns that boost brand advocacy and customer loyalty.