Ivanka Menken is a serial entrepreneur and the owner and co-founder of The Art of Service since 2000.
She specialises in creating organisations that manage their services in a sustainable and customer-driven manner. With 20+ years of management consultancy experience and an education degree, Ivanka Menken has been instrumental in many organisational change management projects in The Netherlands, USA, Canada, New Zealand and Australia for both government agencies and private corporations. She believes that education and training is at the foundation of every successful enterprise.
Menken is an accredited PRINCE2 Project Management trainer, course author and consultant and has been a guest lecturer for a number of Queensland universities on the subject of IT Service Management and Organisational Change Management and proudly featured as one of ‘Australia’s 50 Influential Women Entrepreneurs’ in 2016.
While running The Art of Service, Menken authored a number of publications on IT Service Management, Cloud Computing and Customer Service. She also completed her Entrepreneurial Masters Program at MIT and served on the board as the second-ever female president of the local Entrepreneur’s Organization chapter.
Is your data management strategy set up correctly, completely and in place ready for compliance with the incoming GDPR – new data protection regulation – in May? Ivanka Menken has a checklist of processes that businesses and organisations should go through in order to ensure the customer data they hold complies fully . . . and what to do now if it doesn’t.