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The five most common mistakes of business networking

Are you getting the most out of your networking? Is it bringing you a steady stream of new business? If not, it’s possible you are making a number of critical mistakes when networking. William Buist (pictured) suggests there are five key mistakes that many business owners make when networking for their business.

1. Pitching to sell

Businesses spend significant amounts of time creating a sales pitch that is compelling and interesting so that a prospect will buy. The networking mistake is to use the same pitch when networking. You’re not selling to your network; you’re teaching your network how to sell for you. So don’t pitch your product, pitch your pitch.

2. Lack of clarity about your target marketwilliam-buist

Understand who benefits the most from your products and services and then learn to describe them clearly and succinctly – so others understand, too.

Seek to help your networking contact recognise potential prospects from within their contacts. The more refined you can be, the more likely they are to think of somebody specific.
Also understand who your networking contact is regularly engaged with. Then explain why what you do and why the products you have serves those people well.  Your aim is to encourage them to talk about you at the next available opportunity.

3. Why your knowledge, skills and experience matter

People often talk about having a unique selling proposition but in reality most products and services are not dramatically dissimilar or genuinely unique. Therefore it’s important to highlight why a customer should choose you over your numerous competitors.  In general, that comes from who you are and the approach you take.

Nobody else will have had your particular education, the career and experience that you’ve had in business or the skills that you’ve developed to deliver the products that you now sell. Creating a story that highlights those strengths enables your particular implementation to be remembered and retold more easily.

4. It’s not about facts
Facts about your product and service are important but in general raw facts are not remembered, stories are.

Stories with relevance that people can relate to and empathise with, stories that tell others about how their business or personal life has improved by working with you – this is what will get your contacts talking about you.

5. The market doesn’t do what you do in the way that you do it, and that’s important
It’s also important to highlight what the market does in order to position your business within the marketplace. It allows you to tell a further story that reinforces how memorable your networking will be.

For example, your target market may be different, or the subtleties of a service may differ from competitors. Those differences help people make the right choice, your target market chooses you, and so you match their needs better and get better results for them. Your aim should be to help the right people to make the right choice; you.

Conclusion
Remember, your network is not your market.

When you’re networking you’re not selling, you’re teaching; you’re teaching your network how to sell for you, you’re teaching your network what makes you stand out, and you’re teaching your network who is best-suited to your products and services. Ideally you are helping them to identify one or two people for whom a referral would be sensible. At the same time, when you network you should be seeking similar information from your network, asking them specific questions that elicits this information will encourage them to ask you the same.

You get out of your network what you put in. So, if you want others to share their knowledge and refer their contacts to you, it’s reasonable to assume that they are looking for the same kindness from you too.


William Buist is owner of Abelard Collaborative Consultancy and founder of the  xTEN Club. He is also author of two books: ‘At your fingertips’ and ‘The little book of mentoring’. 
Twitter: @Williambuist and @abelarduk

 

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Uncategorised

How a typo can make or break your business

Kieran Hearty (pictured) explains why our reactions to things like typos can make or break a business.


How do you react when you see a typo? Are you irritated? Do you laugh? We all react differently to mistakes, errors or defects.

This difference is important to understand if you run a business, especially one whose future depends on the motivation and commitment of its people. I call it ‘typo intolerance’.

We are all different, but do we value these differences? We are more likely to judge the differences between us, and rarely in a positive way. As human beings, we constantly scan the world around us, comparing what we see, hear, feel and smell with what we like and approve of, based upon our knowledge, opinion, personality and experience. If our tendency is towards disapproval, it cannot be good for business, or relationships. Kieran Hearty HR (WEB)

Our disapproval can be corrosive and destructive. It can make or break your business because it can become toxic, eroding trust, choking creativity, sapping morale and destroying results.

How do people perform in such an environment? How do they grow and develop skills if mistakes are used as opportunities to punish rather than to learn?

If someone we don’t like makes a small mistake, how do we react compared to someone we really like? Same mistake, two different reactions. In the first instance, it confirms our belief that this person is not good enough, that they cannot be trusted – even if the mistake is rare. Whereas we forgive the other person and reflect that we can all learn from our mistakes.

Typo-intolerance works well with things, but not people. I worked at Intel Corporation for many years, witnessing the birth of the Internet, and the development of amazing technology. I was intrigued by the term ‘defect intolerance’, as applied to a remarkable focus on manufacturing consistently high quality leading edge technology. It’s a great principle for ‘things’ but doesn’t work so effectively with people.

People are our most important business asset – they shouldn’t be treated like typos. Any piece of expensive technology is only as good as its operator. How frequently do we treat our people with typo-intolerance, responding with disapproval to their every mistake? Treating people like things does not work. In fact, it is more likely to break than make your business. Instead, as business owners and managers, we should focus on building strengths and skills.

What possibilities might emerge for your business if you choose to learn from a typo, or be inspired by it? How might people feel if you stop treating them with disapproval?

The next time you see a typo or notice an error, please take a moment to ask yourself: How big a deal was it? What have I learned from it? Is there a funny side? Or does it give me an opportunity to do something amazing? Most of all, please remember that in the few moments after you notice any kind of error, you have a choice. Seek the positive, rather than dwell in the negative, because it’s your reaction that will make or break your business.” advises Kieran.


Kieran Hearty is
 an executive coach, consultant and leadership speaker with more than 30 years’ experience across international technology and financial services companies. He is author of ‘How to Eat the Elephant in the Room’. www.igiveu.co.uk Twitter: @KieranHearty



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In the News

Indifference, more than ambivalence, is now the bigger threat to mobile ad growth.

A new throws light on mobile advertising: BuzzCity has released its latest quarterly study into the mobile internet, including a spotlight on mobile users’ attitudes to advertising.  The report quizzed 5,100 people across 25 countries betweenKF Lai (web)

September 11 and October 2, 2014.

Despite a quarterly softening of mobile advertising, the report notes a 24% Y-on-Y growth of mobile advertising compared to 2013.

Attitudes towards advertising

The report also highlighted the outcome of a study on the mobile surfers’ attitudes towards advertising. Unsurprisingly, the study notes the influential role digital media now has on consumers. Among traditional media, TV appears to have retained its position as an influencing media on par with the Internet, mobile and online videos among a quarter of mobile surfers.

Among the findings are the mobile surfers’ mixed feelings towards advertising – just as many have positive (60%) views of advertising as they do negative (59%). But, despite their ambivalence, 77% of mobile surfers claim to use advertising to make purchasing decisions. Nearly 1 in 4 (21%) use advertising for purchasing decisions daily, nearly  1 in 5 use advertising to make purchases weekly and a quarter overall  (25%) feel advertising is informative.

KF Lai (pictured), CEO of BuzzCity, said: “The mixed feelings mobile users have towards advertising indicates their high expectations as connected consumers.

“If there is a threat to mobile advertising it will be advertisers’ indifference to the consumers’ wants. Advertisers can no longer afford to work digital channels as independent media but as an integrated digital approach across devices.”

The findings reveal that consumers have high expectations of advertising and feel that they see the same ad too often (35%) and that there are too many ads (34%). 22% feel that the ads they see are not relevant.

The report recommends that advertisers should not stop at just measuring performance but also develop engagement metrics relevant to their service. Advertisers must look beyond banner advertising to other rich media and video formats to deliver their message.

For more insights, click here. 

Categories
In the News

Indifference, more than ambivalence, is now the bigger threat to mobile ad growth.

A new throws light on mobile advertising: BuzzCity has released its latest quarterly study into the mobile internet, including a spotlight on mobile users’ attitudes to advertising.  The report quizzed 5,100 people across 25 countries between September 11 and October 2, 2014.

Despite a quarterly softening of mobile advertising, the report notes a 24% Y-on-Y growth of mobile advertising compared to 2013.

Attitudes towards advertising

The report also highlighted the outcome of a study on the mobile surfers’ attitudes towards advertising. Unsurprisingly, the study notes the influential role digital media now has on consumers. Among traditional media, TV appears to have retained its position as an influencing media on par with the Internet, mobile and online videos among a quarter of mobile surfers.

Among the findings are the mobile surfers’ mixed feelings towards advertising – just as many have positive (60%) views of advertising as they do negative (59%). But, despite their ambivalence, 77% of mobile surfers claim to use advertising to make purchasing decisions. Nearly 1 in 4 (21%) use advertising for purchasing decisions daily, nearly  1 in 5 use advertising to make purchases weekly and a quarter overall  (25%) feel advertising is informative.

KF Lai (pictured), CEO of BuzzCity, said: “The mixed feelings mobile users have towards advertising indicates their high expectations as connected consumers.

“If there is a threat to mobile advertising it will be advertisers’ indifference to the consumers’ wants. Advertisers can no longer afford to work digital channels as independent media but as an integrated digital approach across devices.”

The findings reveal that consumers have high expectations of advertising and feel that they see the same ad too often (35%) and that there are too many ads (34%). 22% feel that the ads they see are not relevant.

The report recommends that advertisers should not stop at just measuring performance but also develop engagement metrics relevant to their service. Advertisers must look beyond banner advertising to other rich media and video formats to deliver their message.

For more insights, click here. 

Categories
In the News

Half of consumers will order Christmas gifts online just days before the 25th

Almost half (47%) of consumers will order gifts online this Christmas with less than a week until the big day itself, according to the latest eCustomerServiceIndex results from eDigitalResearch and IMRG.Computer keyboard with Christmas keys

The results mark the need for retailers and couriers to ensure that they have a reliable distribution process in place that will guarantee deliveries for last minute ordering.

When asked what date they would happily place an online order on and still feel comfortable that it would arrive in time, the majority of consumers (53%) said Wednesday 17th December or before. However, 32% of online shoppers feel that they would be able to place an order up until Saturday 20th for it to still arrive.

Year-on-year comparisons reveal an increase in consumer confidence surrounding Christmas deliveries. In 2013, just 34% of online shoppers felt willing to risk placing an order online with less than a week to go until Christmas day compared to this year’s 47% – a rise of 27% in just 12 months, representing a change in consumer expectations of delivery.

However, around 1 in 5 (18%) of consumers have placed online orders for gifts in the past only for them to not arrive in time for Christmas Day, despite the majority (91%) having felt that they placed the order with plenty of time to spare. Of those that have missed out of the gift of giving due to undelivered items, almost half (41%) blame retailers for the failed delivery, while another 14% place the blame firmly on couriers and the Royal Mail respectively.

Derek Eccleston, commercial director at eDigitalResearch, said: “Our latest consumer results indicate the need for retailers and their courier partners to have a comprehensive logistics strategy in place this Christmas. Year after year, we’ve seen retailers increasing push their last ordering dates closer to Christmas Day itself and it’s important for retailers to ensure that they see through on these promises.

“However, it’s not just about the operational side of things. Properly managing situations and responding promptly when things do go wrong with deliveries – such as ao’s strategy of providing takeaway to customers should an oven not arrive on time – will be key for retailers in ensuring that consumers are not left frustrated and disappointed this Christmas.”

Andrew Starkey, head of e-Logistics at IMRG, added: “The increase in the proportion of shoppers willing to place orders within a week of the big day is testimony to the confidence they now have in online delivery.

“As we enter the peak e-retail trading period, the percentage of orders delivered in the timescale promised is running at its highest level for 2 years, and with more pre-delivery advice and Click and Collect solutions available the carrier industry is pulling out all the stops help retailers deliver Christmas ‘on time’.”

ENDS

Survey Information

The eCustomerServiceIndex (eCSI) survey of 2,012 online shoppers was conducted between 3rd and 7th October 2014 using a nationally representative sample from a consumer omnibus panel.

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IMRG

eDigitalResearch

Rebecca Bryant

Liana Vickery

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Email: Rebecca.Bryant@imrg.org

Email: liana.vickery@edigitalresearch.com

Web:www.imrg.org

Web: www.edigitalresearch.com

About IMRG

IMRG (Interactive Media in Retail Group) is the UK’s industry association for e-retail. Formed in 1990, IMRG is setting and maintaining pragmatic and robust e-retail standards to enable fast-track industry growth, and facilitates its community of members with practical help, information, tools, guidance and networking. The strength of IMRG is the collective and cooperative power of its members. www.imrg.org

About eDigitalResearch

eDigitalResearch help businesses to grow by providing bespoke insight programmes designed with passionate researchers, technical specialists and graphic designers all under one roof. We work closely with clients to deliver a range of insight solutions including Customer Experience Management, Voice of the Customer feedback and Multichannel consumer insight, as well as flexible insight and technology partnerships options.

Rebecca Bryant

IMRG | Content and Communications Manager | 2 Ching Court | 49-53 Monmouth St | Covent Garden | London | WC2H 9EY

Telephone: 0203 696 0980 | Web: www.imrg.org | Email: press@imrg.org | Twitter: imrgupdate

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Asia-Pacific In the News MENA

Specialist communications professionals ‘in high demand across Asia’

Corporate expansion plans and a focus on staff retention are driving greater demand for niche communications professionals and PR agencies Public conceptacross Asia, according to new research from VMA Group.

The specialist corporate communications recruiter’s report – The Pulse – found that the number of specialist internal communications professionals and PR agencies have risen in the last year, as companies look to retain top talent and maintain a competitive position, the Mastering Communication Program for Leaders has seen a significant increase on signups for their course. Now in its second year, The Pulse provides a holistic view of the corporate communications market in Asia based on insight from over 400 corporate communications professionals in the region.

Rise of internal communications professionals

According to the latest data, this function has become much more important: 59% of respondents stated that they belong to a dedicated IC team within their company, and nearly half (45%) see themselves as specialists working primarily on internal communications.  A third of respondents reported that they now operate in a standalone IC function.

Katrina Andrews, director of VMA Group Asia-Pacific, said: “Organisations across Asia are looking to increase staff retention and engagement and internal communications teams will play a huge role in achieving this. It’s encouraging to see the rise in standalone IC functions. As any communications expert will recognise, employees require a different engagement strategy than other audiences, so this growth of dedicated resources shows a real commitment from businesses in the area to better communicate with internal stakeholders.”

Growth of the PR agency

The research also revealed that there has been a growth in PR Agencies over the last 12 months. In last year’s report 69% predicted that consultancies would grow in 2014. The latest results revealed that these expectations have been met, with this group experiencing the biggest rise in teams for 2014. Interestingly, 70% of respondents are now predicting a further rise in 2015.

Andrews explained this rise:

“With the economy in Asia continuously strengthening, many businesses are now investing in a PR agency to support company growth, so it’s perhaps unsurprising to see the number of PR agencies increasing. The predicted rise is an encouraging reflection of the positivity expected over the next year.”

Other key findings

In other findings, media relations was the resource with the highest level of advocacy from senior leaders, with 92% reporting that senior leaders are either key advocates or supportive of the function.

From the candidate perspective, only 10% of respondents found their new role through internal promotion, a 3% decrease on 2013 figures. Benefits were compared to last year’s Pulse report, with 4% of respondents reporting an increase in pensions contributions but 19% seeing a decrease in flexible working arrangements since 2012.

 

 

 

 

 

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More than 500million mobile users of contactless payment services by 2019, report shows

A new report from Juniper Research has found that there will be some 516 million mobile users of NFC (Near Field Communication) contactless payment services by the end of 2019, up from 101 million this year.

The report argued that Apple’s introduction of an NFC-based payment mechanism – Apple Pay – would stimulate the wider marketplace, helping to address the key challenges of contactless awareness and acceptance.

At the same time, the report – NFC Mobile Payments: Apple Pay, Host Card Emulation & SIM Based Opportunities & Forecasts 2014-2019 – observed that NFC solutions utilising HCE (Host Card Emulation) were steadily gaining traction within the banking sector. It said that several – including BBVA and Bankinter in Spain and CUA in Australia – had already launched commercial services, with pilot schemes in operation in countries such as Russia and New Zealand.

Network operator role under threat

However, the report pointed out that both these developments threatened the opportunity within NFC for MNOs (mobile network operators). With Apple Pay, the secure element is embedded on the handset and controlled by Apple; with HCE, the SE (secure element) no longer has to be physically present in the handset, again removing the requirement for MNO involvement.

Report author Dr Windsor Holden said: “We would envisage that while NFC deployments and consumer activity will be buoyed by these developments, the opportunities for network operator involvement are limited. Hence we are likely to see more operators re-evaluating their existing commitments to NFC and possibly withdrawing from the space.”

Other findings from the report include:

  • Three-quarters of smartphones worldwide will contain an NFC controller chip by the end of the decade.
  • While NFC can offer retailers a strong value proposition in terms of customer retention and loyalty opportunities in addition to payment, most retailers remain unclear as to its tangible benefits.
Categories
In the News UK

UK adspend grows at fastest rate since 2010

Data just released by the Advertising Association/Warc shows UK advertising spend grew at its fastest rate for three years in Q2 2014.

Growth of 8.5% year-on-year (reaching £4,515mn for the quarter) was the highest since Q3 2010.

Across the first half of 2014, total UK adspend rose by 6.3% year-on-year, leading to an upwards revision to the full year forecast to 6.4% (up 0.4pp from July’s forecast) and 6.5% for 2015 (down 0.2pp from July’s forecast).

Tim Lefroy (pictured), chief executive at the Advertising Association, said: “Growth at twice the rate of UK GDP is quite a headline, but the real story is of digital and creative leadership in e-commerce. As the Eurozone wobbles, it’s a reminder that our consumer economy is central to the UK’s economic narrative.”Tim LeFroy (AdAssoc chief exec)

Q2 performance was boosted by double-digit growth for TV, radio and internet and coincided with GfK’s UK Consumer Confidence Index moving back into positive territory at the end of June. Having declined for 21 of the previous 23 quarters, recruitment advertising has now registered three consecutive quarters of growth and was up 5.8% YOY for Q2 2014.

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Direct Margarita International (San Diego Branch!) 2014

Another great Margarita party in San Diego alongside DMA Annual 2014

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UK

UK: vacancy surge underlines role of marketing as critical business function

Third quarter marketing vacancies in the UK grew by 21% between 2013 and 2014, new figures from professional recruiter Robert Walters reveal.

The company’s Job Index, which tracks vacancies as they are posted to leading boards and websites, also shows that advertised marketing jobs grew by seven per cent between the second and third quarters of 2014.

With a 19% rise, the North West saw the largest rate of year-on-year growth, followed closely by the Midlands on 18%. Both regions narrowly outperformed London, which generated 15% more vacancies compared to a year ago.

Tim Gilbert (pictured), director of marketing mecruitment at Robert Walters, said: “The Job Index reflects much of what we are seeing in the current market – a revival in candidate confidence, improved hiring budgets and widespread recognition of the importance of bigger pay packets to attracting skilled marketers.Tim Gilbert (WEB)

“Taken with the growing prevalence of ‘buy-back’ counteroffers and the need to retain valued team members, these numbers prove how integral a strong marketing team is to achieving business growth. Demand is especially intense for commercially-minded individuals with a track record for innovation and delivering high returns on investment.

“To establish clear blue water from the competition, employers are having to speed up hiring and demonstrate greater flexibility on benefits and bonuses to fill vacancies with first choice candidates.”