Month: October 2014

In a survey of 2,000 people commissioned by major digital marketing company SmartFocus, almost tw- thirds of younger shoppers (61%) said their online and physical purchasing habits are now more closely aligned – and nearly three-quarters are using their smartphone to browse, identify and buy more goods than previously.

By contrast, only 15% of those aged 55 or older use their smartphones as part of their shopping routine.

Younger shoppers are more confident about exchanging their data for a more personalised shopping experience (61%) – and are three times more likely to do so than ‘Silver Surfers’. They’re also more responsive to digital advertising, with two-thirds likely to buy something if they were sent an email or a text that included a discount code for that particular item.

Other key findings of the survey include:

– while the majority of consumers prefer to both shop and spend their money in bricks and mortar stores, most are also increasing their online shopping

– shoppers in Northern Ireland are behind the digital curve, with the majority strongly wedded to bricks and mortar shopping. They enjoy shopping and buying in stores more than any other region; they’re least likely to use smart-phones to identify and buy goods; they’re the least happiest to receive discount offers via email and/or text; and the least worried about data privacy issues when shopping.

– shopping preferences and habits are strongly linked with age

– a substantial digital gap exists between generations … Silver Surfers largely ignore the benefits of tech-led shopping while younger shoppers embrace them, especially the use of smart-phones

– younger shoppers are most likely to spot something they would like to buy in store and then purchase it online

– of those who browse in store before buying online, more than three-quarters (76%) do so to save money

– while shoppers have concerns about data privacy, the attraction of receiving a digital discount offer is enough to change most minds

– Millennials (shoppers aged between 16 and 24) are three times more likely to be happy exchanging personal information than those in the 55+ bracket.

Rob Mullen, SmartFocus CEO and retail marketing expert, observes: “With signs that economic growth is at last boosting consumer confidence, the survey demonstrates how canny and better informed shoppers have become. Using mobile phones and tablets to get the best deals around is becoming commonplace – gone are the days when retailers would simply put items up for sale and rely on customers to come in and buy them.

“In today’s digital world, it’s about reaching out to shoppers via their key piece of technology – their mobile phone – and offering them relevant deals. The survey reinforces that fact that shoppers know the value of their personal data – and are willing to trade some of that, in return to getting access to discounted offers.

“Besides the sale in question, shoppers will also benefit via marketers being able to analyse their data – and discover previously unrecognised patterns of behaviour and more accurately predict future purchases they’re likely to make.”

A shortlist has been announced of the UK’s top brands according to young people.

The Voxburner shortlist has been ranked by a panel of 18-24s to reveal the most loved youth brands in the UK. The results will be announced at the Youth 100 on November 6.

Now it its third year, the Youth 100 has expanded to make the results more meaningful to marketers and businesses – more than 3,000 young people will vote on how they feel towards the shortlist of 550 brands that are relevant to the everyday lives of 18-24s. New categories have been added including apps, online shopping, luxury brands, graduate employers and universities.

In 2013, YouTube snapped up the top spot for the second year running, with Amazon, BBC, Ben & Jerry’s and Facebook all making the top 10 and category winners across tech, fashion, entertainment, travel, finance and more included Sony, Converse, Wetherspoon, National Rail and Paypal.

Voxburner has once again partnered with creative youth agency Thinkhouse, which will be running tandem research into why brands have an impact in the lives of young people and what role they play.

Luke Mitchell, head of insight at Voxburner, said: “The Youth 100 will reveal the current sentiment of young consumers towards the brands in their lives.

“From the moment they wake up, wash, eat breakfast and buy coffee, to the time before they switch off and sleep, we’ll be looking at the brands that impact their daily lives. In three years the Youth 100 has quickly grown to become an important and much-anticipated piece of research for the marketing and advertising world.

“The youth market is very fast-paced and we’re excited to find out who the movers and shakers of 2014 will be and which new brands have made an impact.”

Emily Cramp, MD of creative youth agency, Thinkhouse, said: “We’re pumped to collaborate with youth-insight specialists Voxburner for the second year running to deliver an incredibly insightful and engaging event. We will be bringing along our knowledge and expertise of working with youth-focused brands, and latest research findings to deliver a state-of-the-nation perspective on young Britain’s relationships with brands.”

The top 100 brands will be unveiled at an exclusive awards ceremony in London hosted by radio and TV presenter George Lamb, with the stories behind the results presented at a one-day insights summit prior to the awards ceremony featuring additional speakers from leading youth brands including Costa, Domino’s, Channel 4 and Microsoft.

Registration is now open for the Youth 100 Insights Summit and Awards Ceremony, which takes place on November 6. Click here for more information.