A customer success (CS) team is responsible for managing the relationship between a vendor and its customers. The goal is simple: to make sure the customer is able to make the best possible use of the product. Get it right and you earn yourself a happy, content and loyal customer. Alison Smith details how more and more companies are acknowledging the value of CS and explores how you can ensure your own team provides the greatest business benefit.
Josh Wardini takes a look at the key takeaways from 2018's SEO trends. These include the continued growth of mobile search and the increasing popularity of voice-based and localised searching. All this has ramifications for the way content marketers produce copy... [Features mammoth SEO infographic!]
Holding customer data is becoming an increasingly perilous duty for businesses of all sizes. With data breaches on the rise and fines ramping up, organisations need to take the necessary steps to protect their data. From training new recruits, to employing 'white hat' hackers, Cyril Law, CTO at Outra - provides his top 5 data security tips.