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UPU gives global e-commerce a boost

By / / In In the News /

Delivering Mail Arrow Showing Mail PostAs early as July 2015, online retailers worldwide will be able to move their wares across borders more easily when Posts can start offering a new optional parcel service responding to this need.

So says the Universal Postal Union’s Postal Operations Council (POC), which has just approved specifications for a service covering items up to 30kg. It also features track-and-trace options and a five-business-day delivery standard from the moment an item arrives in the destination country.

With online sales expected to reach 1.5 trillion USD this year alone, the service is part of a global integrated e-commerce solution the UPU developed after adopting a resolution last April to speed up its work on meeting the needs of stakeholders in this bustling market.

Items delivered under the new service will not require a signature on delivery. Starting in 2016, Posts will have to provide pre-advice data of package contents to customs authorities, a measure expected to improve customs clearance of items.

Eventually, customers will also be able to choose their preferred delivery location.

The POC also validated a merchandise-return service, which will make it easier for customers to return unwanted goods to e-tailers abroad.

Brazil’s Vantuyl Barbosa, vice-chairman of the POC, was charged with overseeing the UPU’s work on an e-commerce framework. He said: “E-commerce is changing the way we do business.” 

“Posts must adapt to the market and provide both e-tailers and customers services they want.”

The latest UPU statistics show letter volumes continuing to go down, while packets and parcels traffic is going up.

Posts processed 6.7 billion domestic parcels in 2013, or 3.7% more than in 2012. Traffic of international packages, including small packets – which travel in the letter-post stream – and parcels, was about 300 million items, an increase of more than five per cent on the previous year.

UPU Economist José Ansón said: “There is a significant shift in mail composition, a clear sign of the rise of international e-commerce.”

At a major UPU e-commerce forum last March, market representatives pleaded for simpler, reliable and cost-effective postal services to expand an already booming domestic business beyond national borders.

The UPU will now develop pay-for-performance targets for Posts offering the optional service, as well as an Internet-based inquiry system for customers.

The UPU body dealing with operational issues also gave the green light to a new e-commerce guide outlining practical recommendations for Posts as they develop their e-commerce capabilities and services for domestic, regional and cross-border markets.

Sally Hooton
Author: Sally Hooton
Editor at The GMA | www.the-gma.com

Trained as a journalist from the age of 18 and enjoying a long career in regional newspaper reporting and editing, Sally Hooton joined DMI (Direct Marketing International) magazine as editor in 2001. DMI then morphed into The GMA, taking her with it!

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